6 days old

CSL-Customer Satisfaction Leader

GE Energy
Houston, TX 77002
**Job Description Summary**

As the Satisfaction Leader, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams.

**Job Description**

Essential Responsibilities:

As the Satisfaction Leader, you will:

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy

Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships

Be responsible for customer portfolio P&L and growth

Establish contact to provide on-going technical and business support to assigned customers

Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer

Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE

Be responsible for developing outage scope/communicating scope to FieldCore

Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders

Be responsible for managing the Outage 360 process and processing of Change Orders

Lead direction for all emergent/forced outage resolution

Organize pre-outage, post-outage and outage milestone meetings

Be responsible for all customer invoicing/credit memo processing

Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network

Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize

Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion

Manage Digital and Total plant solutions agreements and coordinate with functional groups


Bachelors Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)

Minimum of 5 years of knowledge and experience within the power plant field services or contract management


Willingness and ability to travel 50% of the time

Add Eligibility Requirement:

+ GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.

Desired Characteristics:

Bachelors Degree preferably in a technical / engineering degree ie. Mechanical, Electrical

Experience planning and executing outages.

Strong quality background with Black Belt certification

Strong leadership, financial and commercial skills

Team leader in a dynamic, energetic and proactive environment

Experience working with customer leadership teams

Demonstrated communication & organizational skills

Strong oral and written communication skills

Strong interpersonal skills

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. To the extent that you are applying for a position that requires you to

operate a GE owned / leased or rented vehicle for company business, you must be willing to submit to a check of your driving record.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf . at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** Yes


Posted: 2021-01-13 Expires: 2021-02-12

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CSL-Customer Satisfaction Leader

GE Energy
Houston, TX 77002

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