Credit Collector Vienna, Austria

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for the better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as a Junior Credit Controller.

Western Union powers your pursuit.

In this role, you will review clients accounts in Western Union database, adjust our agents status according to credit policies and enter payment confirmations. Also, you will identify vulnerable customers and escalate their cases to the credit supervisor.

Role Responsibilities

• Well be looking for you to contact our agents and determine the reason for the delayed payments and obtain payment commitment.
• Business partners will be reaching out to you seeking assistance via calls and E-mail communication. Inbound calls average at 30% of daily task volume.
• Utilizing your knowledge of the organization, our products and/or services youll answer inquiries and resolve the issues.

Role Requirements

• Fluency in English & German languages.
• Strong communication and interpersonal skills.
• Experience within the customer service field, working with credits or experience gained in the financial institution would be considered as an advantage.
• Knowledge about credit & debit.
• Schedule flexibility (might be needed to work on Saturdays).
• Self-motivation and a can-do attitude.
• Team player qualities and ability to collaborate with various people.
• Analytical thinking and problem-solving skills.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

We are under legal obligation to indicate the minimum salary, which is EUR 37,600.00 gross per year for this position. However, our attractive compensation packages follow current market salaries and can therefore be significantly above the indicated minimum salary.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Austria specific benefits include:

• 25 working days annual leave
• Comprehensive life & medical cover
• Contributory pension plan
• Luncheon vouchers

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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