1+ months

Credit Analyst

Vilnius, Vilniaus Apskritis 01108

Credit Analyst Vilnius, Lithuania

Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Are you able to simplify and streamline complex processes? Join Western Union as a Credit Analyst.

Motivated by our values purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

Credit Analyst reviews chargeback cases to support internal and external payment inquiries and when necessary engages payment vendors as well as submits and tracks requests for proof of payments from agent locations. Performs various administrative functions including reporting, case uploading, and agent charging.

Responsibilities:

  • Validate appropriate data from internal and third-party systems, and ensure an appropriate course of action is being pursued.

  • Research credit card chargeback disputes for unpaid transactions and monitor disputed transactions for possible fraudulent activity.

  • Proof of payment requests to support the dispute process.

  • Ensuring communication and billing process of agents.

  • Uploading the cases to initiate the collections process.

  • Responsible for communication with third-party collections agencies.

  • Driving process automation by initiating, testing, and approving (RPA, system enhancements).

  • Creating and maintaining SOPs.

Requirements:

  • Understanding digital payments and collections process.

  • Ability to use reporting tools to process large quantities of data.

  • Good knowledge of MS Office package.

  • Knowledge of Power BI is a big plus.

  • Being familiar with Agile and Lean methodologies.

  • Personal interest in increasing process efficiency.

  • Proficient English speaking and writing skills, in other languages, are a plus.

  • Being able to work independently and willing to learn every day.

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The annual gross base salary is 15, 975 - 25,148 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidates qualifications, skills, and competencies. Salary is one component of the Western Union total compensation package, which includes short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few! The Recruiter will share other benefits specific to your location and role during the interview process.

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Categories

Industry

  • Banking / Finance
Posted: 2022-04-08 Expires: 2022-06-11

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Credit Analyst

Western Union
Vilnius, Vilniaus Apskritis 01108

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