18 days old

Contact Tracer

Rosalind Franklin University of Medicine and Science
North Chicago, IL 60064
  • Job Code
Rosalind Franklin University of Medicine and Science

Job Type: Temporary Staff
Location: North Chicago, IL, US

Position Summary

A Contact Tracer is a non-licensed public health professional providing support to the Rosalind Franklin University Health Clinics in the fight against COVID-19. The contact tracer is responsible for reaching out to people (contacts) who have been exposed to COVID-19 and providing health education and guidance to interrupt ongoing disease transmission. Dialogue with contacts will be guided by standard protocols to obtain any symptom history and other relevant health information, provide instructions for self-quarantine, and make appropriate referrals to testing, clinical services, and other essential support services. This position will require prioritization, prompt action, and attention to detail in documentation and data management as multiple investigations will be conducted simultaneously. Contract tracers are required to follow all designated scripts and comply with policies and procedures provided by the health department regarding confidentiality and data security for the handling of sensitive client information and protected health information.

Essential Duties & Responsibilities
  • Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls,
  • email, and other communication platforms as necessary. Every effort should be made to communicate
  • with the contact using telephone or video conferencing instead of in-person.
  • Employ dynamic communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds.
  • Verify the contacts identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved.
  • Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed.
  • Obtain and document relevant information, including contact demographics, underlying medical conditions, and other risk factors.
  • Provide approved information and guidance on quarantine procedures and what to do if symptoms develop. Coordinate referrals for testing, healthcare, and other supportive services, as needed, per local protocols.
  • Assess contacts ability to safely and effectively quarantine at home, with adequate water, food,
  • and other necessities. Identify barriers to necessary interventions and facilitate appropriate referrals,
  • per local protocols. Collaborate with key service providers to transfer client information and ensure
  • expedited initiation of appropriate medical or social support services, per local protocols.
  • Conduct daily check-ins to assess signs/symptoms via locally designated method. Facilitate referrals
  • for testing and medical evaluation for clients who become symptomatic.
  • Utilize a computer, tablet, and/or cell phone with appropriate access to required applications,
  • databases, and/or web-based platforms, daily. Document pertinent information in COVID-19
  • contact tracing forms, and conduct data entry into health department data/surveillance systems while adhering to protocols for completeness, timeliness, and frequency.
  • Inform your supervisor when attempts to communicate with a contact are unsuccessful. Elevate complex situations to supervisor for further guidance as appropriate.
  • Participate in requisite trainings, regular program meetings and quality monitoring improvement activities in order to ensure and enhance the quality of contact notification activities and program outcomes.
  • Maintain patient confidentiality and ensure that all information is collected in concordance with local data privacy and confidentiality standards.

Required Education & Experience
  • High school diploma or General Education Development (GED)

Required Knowledge, Skills, & Abilities
  • Strong verbal and written communication skills, including active listening, emotional intelligence
  • Ability to interact in a non-judgmental manner with culturally diverse populations and persons experiencing a wide range of social conditions
  • Critical thinking and problem-solving skills, and the ability to use sound judgment in responding to client issues and concerns
  • Ability to read and write in English
  • Ability to adapt to changing environments and receive constructive feedback
  • Ability to use discretion, maintain confidentiality and ethical conduct
  • Ability to work effectively with all levels of staff, establishing and maintaining collaborative professional relationships
  • Strong time management skills (organization, prioritization, multitasking)
  • Ability to work independently and as part of a multidisciplinary team
  • Proficiency with use of computers (desktop, laptop, tablet)
  • Proficiency with MS Office 365 (i.e., Outlook, Word)
  • Proficiency with use of mobile devices (smartphones, mobile apps)

Preferred Qualifications
  • Experience conducting telephone-based or in-person interview, data collection and data entry are preferred
  • Experience with health education, community outreach, linkage to care, social services, or other public health services.
  • Bilingual skills fluency in the primary language(s) of the geographic area and communities assigned to support

Typical Physical Demands & Working Conditions
  • Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.




Posted: 2020-09-10 Expires: 2020-10-11

Rosalind Franklin University of Medicine and Science

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Contact Tracer

Rosalind Franklin University of Medicine and Science
North Chicago, IL 60064

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