17 days old

Contact Center Member Specialist

BlueOx Credit Union
Portage, MI 49024
  • Job Code
    177447166
Description:

Join our team and make a positive impact! Experience the BlueOx culture and enjoy a professional, fun, and rewarding career. We pay and reward for knowledge, expertise, integrity, and dynamic personalities. At BlueOx, we are committed to putting our members first and are looking for diverse, energetic, goal-oriented professionals that share the same passion to serve our members and communities as we do.

Benefits Offered:

  • 401(k) match and Profit Sharing
  • Education reimbursement
  • Up to $600 in wellness reimbursement annually fitness equipment, gym membership, massages, etc.
  • Full Medical, Dental, Vision, and Prescription Insurance coverage
  • Health Savings Account with bi-weekly Employer Contributions
  • Employer Paid Life Insurance
  • Employer Paid Short and Long Term Disability coverage
  • Generous Paid Time Off
  • 13 Paid Holidays
  • Employee Assistance Programs
  • Monthly commissions and incentives
  • Employee Appreciation Events
  • Community Volunteering Opportunities
  • Performance and Discretionary Bonuses

and more

Requirements:

***Bilingual Spanish Preferred***


The Contact Center Member Specialist assists members and potential members with transactional requests, resolving problems, and cross-offering products and services to enhance our electronic service and lending portfolio. The Contact Center Member Specialist is expected to provide excellent member and customer service, in accordance with expectations set forth by management, and strive to meet or exceed assigned goals.

  • The Contact Center Member Specialist process normal day-to-day member transactions over the phone. Answer questions about products and services, and resolve problems within their ability to do so in a timely manner. Process all communication delivery channels in relation to the membership and the Contact Center.
  • The Contact Center Member Specialist identifies cross-sell opportunities and cross-sells Credit Union products, services, promotions, and Credit Union initiatives that support Credit Union growth and sustainability.
  • The Contact Center Member Specialist answers member inquiries and refers members to the proper service area for issues or needs that cannot be resolved or met over the phone.
  • The Contact Center Member Specialist is expected to safeguard Member information with the highest level of confidentiality of all information obtained.

If you are an expert in hospitality, love people, and have a passion for advancing lives, apply today!


BlueOx Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.





PI177447166

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Posted: 2022-05-09 Expires: 2022-06-09

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Contact Center Member Specialist

BlueOx Credit Union
Portage, MI 49024

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