1 day old
2018-05-202018-06-19

Competency Engineer - Material Review Team

ASML
Ballston Spa, NY
  • Job Code
    12540-req2138#101291
Company ASML

Job Title: Competency Engineer - Material Review Team

JobID: 12540-req2138#101291

Location: Malta, NY, 12020, USA

Description: ## **Introduction**

ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

## **Job Mission**

The sector Customer Support (CS) is responsible for the maintenance of ASML systems on customer locations and supporting the customer in the use of these systems in this production process. Quality in all aspects became a key element to mature our organization. Dead on Arrival (DoA) and early failure of customer spare parts are the most undesired forms of non-quality as perceived by our customers. Poor decisions and insufficient information result into avoidable logistic costs and a low warranty claim success rate resulting into considerable negative financial impact for ASML. Based on the day to day learning the CS Engineering Field MRT is responsible for improving or redesigning our material handling processes in Customer Support to achieve the ASML Zero DoA ambition, to drive a Quality mindset within Customer Support, and reduced ASML costs.

## **Job Description**

The CS Field MRT Competency Engineer will identify quality gaps in the ASML goods (return) flows between warehouses and customer sites including identify root-causes of these gaps. The CS Field MRT Competency Engineer will execute the field analysis of part failure to identify failure mode root-causes. He will define and implement process improvements and measure success. Stakeholder management and process alignment (with Customer Service, ASML Headquarter and Customer Supply Chain) are key for success.

The CS Field MRT Competency Engineer has different roles:

**The CS Field MRT CE as “Engineer”:**


* Executes and leads root cause analysis defect parts (scope : DoA, warranty, Field Service Defects of service parts and tools)


* Physical part inspection at different facilities like customer fab, clean bench, warehouse


* Intake and Root Cause Analysis (RCA) reporting

**The CS Field MRT CE as “Analyst”:**


* Collect facts and figures and create business cases for improvement


* Analyze processes related to material flow / handling and service execution to identify quality gaps


* Deliver management reporting

**The CS Field MRT CE as “Project Leader”:**


* Ensure robust implementation of improvements and secure follow-up


* Management reporting on project progress of getting the MRT into operation


* Act both as a project leader and as a coach / facilitator

**The CS field MRT CE as “Change Manager”:**


* Raise the overall level of quality knowledge and awareness of the CS organization through demonstration by hands-on application of continuous improvement tools and concepts


* Drive the material process quality within the CS organization to improve profitability


* Become one of the Go-To persons within the CS MRT organization with respect to continuous improvement

##

## **Education**

Bachelor or Master degree: like Mechanical Engineering, Mechatronics, Electronics, (Applied) Physics or comparable.

## **Experience**



* Relevant work experience within Customer Support ASML


* Project management skills are preferred


* ASML quality improvement projects experience preferred


## **Personal skills**



* Solid service, process, project & change management skills;


* Strong technical background with a drive towards solutions


* Problem Analysis skills


* Communicative with


* professional communication in English


* Pro-active and a strong drive for results


* Pragmatic


* Zero defect quality mindset


* Change manager


* Flexible and able to work in changing environments


* Strong influencing skills (able to motivate, drive, steer and convince others at all levels of the organization (influencing without power))


* Act under high pressure (no 9-5 mentality)

## **Context of the position**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.


* The employee is occasionally required to move around the campus.


* The employee may occasionally lift and/or move up to 20 pounds.


* May require travel dependent on company needs.


* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


* Can work under deadlines.


* The environment generally is moderate in temperature and noise level.


* Must be able to read and interpret data, information, and documents.


* Can observe and respond to people and situations and interact with others encountered in the course of work.


* Can learn and apply new information or skills.

## **Other information**

EEO/AA (W/M/Vets/Disability) Employer



*Location:* Malta - NY, US


*Level:* Bachelor


*Experience:* 2-5 Professional


*Available since:* 4/14/2018


*Functional area:* Customer Support


*Background:* Other- Technical


*Reference:* req2138



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Competency Engineer - Material Review Team

ASML
Ballston Spa, NY

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ASML
Ballston Spa, NY

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