8 days old

Clinical Education Specialist

GE Energy
San Ramon, CA 94583
**Job Description Summary**

GE Healthcare is a medical technology and diagnostics business with a vision to become the leading innovator enabling precision health. With us, you can touch the lives of thousands of people globally and make every moment matter in your career.



**Job Description**



**Manage the application and operation of GE Healthcare infant care products via installation, staff training and follow-up education**



**Essential Responsibilities :**



+ Manage the application and operation of GE Healthcare infant care products via installation, staff training and follow-up education

+ Work closely with the Sales organization to clinically support GEHC customers in pre-sales and post-sales situations

+ Actively participate in regional Sales meetings to updates Sales personnel on product and application issues Assist service organization in determining if equipment problems are clinical or technical in nature

+ Work with the Project Manager and Service Organization teams to coordinate training events at the assigned customer installation site

+ Actively participate in the development of customer training tools and providing input in regards to relevant clinical tools needed for future products and services

+ Communicate all relevant customer information including product and/or customer problems or opportunities to Field Sales, Marketing, Customer Response Team and Technical Support Support all professional trade meetings/shows by attending at least 2 shows per year as a GE resource during the show

+ Maintain customer service logs and information and internal service records

+ Provide communications with customers to ensure problem resolution and follow-up while leading to customer loyalty and satisfaction

+ Manage all demonstration equipment and other company equipment inventory ensuring all are properly maintained in good condition

+ Develop and maintaining working familiarity with General Electric's Health and Human Services, Environment Health and Safety requirements and strict adherence to General Electric's Spirit and Letter policy.

+ Resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving



**Qualifications/Requirements :**



+ Bachelor's degree plus a minimum of five years of clinical experience; or Associates degree plus a minimum of 10 years clinical experience in Neonatal Intensive Care nursing/ and or labor Delivery, in conjunction with documented teaching and management responsibilities

+ Formal Respiratory Education & Formal obstetrics education Candidate must be willing to submit to a background investigation, including for example: verification of past employment, criminal history and educational background. Willingness to travel a minimum of 70% within your specified geographic region

+ Willingness to take a drug test

+ Candidate must be legally authorized to work in the United States Candidate must be willing to work out of an office

+ Must have a valid driver's license to the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, candidate must be willing to submit to a check of his/her driving record

+ Candidate must be willing and able to work with computers including the following applications: Outlook, Word, Powerpoint, Excel and Windows.



**Desired Characteristics :**



+ Specialty in obstetrics/neonatology or practical experience in Labor & Delivery or Neonatal Intensive Care

+ Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner Experience interfacing with both internal team members and external customers as part of a solution based service process

+ Experience troubleshooting and responding to customer concerns Exceptional interpersonal skills

+ Exceptional skills as a change agent and process oriented individual

+ Stress Tolerance: Accepting constructive criticism and dealing calmly and effectively with high-stress situations. This includes continuing to persevere and remaining calm in challenging or frustrating circumstances

+ Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations

+ Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations

+ High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others



**Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale, and youll be surrounded by career opportunities in a culture that fosters care, collaboration and support.**



**GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an** **Equal Opportunity Employer** at https://invent.ge/EEOorg **. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.**



**Additional Information**



GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf . at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).



**Relocation Assistance Provided:** No

Categories

Posted: 2020-11-16 Expires: 2020-12-16

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Clinical Education Specialist

GE Energy
San Ramon, CA 94583

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