30 days old

Client Success Manager - Trials

Lytx, Inc.
San Diego, CA 92121
  • Job Code

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Client Success Manager - Trials
Office - San Diego, CA

Full time

Innovation Lives Here

You go all in no matter what you do, and so do we. You want to use your powers for good, and that's exactly what we do at Lytx. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.

Why Lytx:

At Lytx, our mission is to increase the safety and efficiency of our fleets and help ensure our drivers arrive home safely. Our Trial Success Manager (TSM) works closely with our Sales Team to help demonstrate the capabilities of our video safety and fleet management solutions. The Trial Success Manager (TSM) is responsible for the management of our trials and works closely with our trial client to understand their business and safety objectives, then designs a solution that best meets their needs. Through a standardized consultative methodology, the TSM will educate the client on best practices for maximizing ROI and driving platform adoption. This role is best suited for someone who thrives in a fast-paced environment, loves building relationships, enjoys designing business solutions while working cross-functionally to ensure trial success. The successful end of a project results in the client becoming a long-term partner who implements our products across their entire fleet.

You'll Get to:
  • Responsible for the success of the trial and acting as the primary contact for Client throughout the trial process
  • Partner with the Sales Team to design a customized trial win strategy that meets a clients' safety and fleet objectives in a competitive environment
  • Is viewed as the product expert who can design a customized solution to meet a clients' unique needs
  • Consults on topics including change management, communication strategy, risk management, coaching techniques, and more
  • Manage trial project plan to ensure key milestones are met and that project meets budget and schedule constraints
  • Develop strong relationships at a variety of levels within the Client organization, including C-suite, and be able to influence key contacts during the trial process
  • Present data analytics highlighting program performance to executive-levelclients
  • Create and deliver effective web-based training and best practice presentations
  • Work with cross-functional teams to ensure smooth execution of installations, training, and customer support
  • Design and configure the platform to meet the unique needs of the client and ensure it helps to solve their problems
  • Responsible for delivering high levels of customer satisfaction
  • Serve as a point of escalation for Client issues
  • Assist in managing or leading special projects as needed
  • Perform other duties as assigned

What you'll need:
  • Bachelor's degree or equivalent experience
  • Minimum 5 years of account management and strategic consulting experience with large accounts
  • Strong consulting, analysis, and presentation skills
  • Ability to build strong relationships, including the ability to motivate and influence clients and decision-makers
  • Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills
  • Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams
  • Demonstrated success in managing complex projects
  • Experience with managed services, trucking, and fleet industry is highly preferred
  • Ability to travel
  • Remote office is a possibility



Posted: 2020-12-23 Expires: 2021-01-23

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Client Success Manager - Trials

Lytx, Inc.
San Diego, CA 92121

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