Client Services Specialist Rome, Italy

Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then its time to join Western Union as a Client Services Specialist.

Western Union powers your pursuit.

In this unique role, you will work alongside a dedicated team and govern processes in the following:

Role Responsibilities

• Handle incoming calls and customer emails related to both pre- and post-payment queries.
• Communicate with the team and liaise with internal departments regarding payment queries.
• Work towards company Service Level Agreements whilst proactively managing and controlling personal work levels.
• Adhere to compliance and regulatory requirements to detect any discrepancies.
• Have an eye for detail in order to deliver a high-level customer service experience to our clients.

Role Requirements

• Education or equivalent skills are required with a strong desire to grow into a professional role.
• Experience in a client facing / client service function, preferably in the Financial sector.
• Excellent communication skills, with a desire to learn and further develop within the organization.
• Ability to effectively co-operate with all stakeholders and maintain good relationships with customers and colleagues.
• Strong time management skills and solid computer skills with ability to use MS outlook, Excel, Word, and PowerPoint.
• Strong written and verbal communication skills in the Italian and English languages.
• Registration in the targeted placement lists L. 68/99 art. 1.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

We make financial services accessible to humans everywhere. Join us for whats next.
Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If youre ready to help drive the future of financial services, its time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the below benefits specific to your location and note that your recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Italy specific benefits include:

• 14 payment instalments; with a supplementary instalment paid in June and December
• A minimum of 26 working days holiday per annum

• Maternity leave
• Child Assistance and Study Leave
• Global travel assistance
• Luncheon vouchers provided to employees for each day in the office
• Pension plan eligibility for all employees

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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