3 days old

Client Management Manager, Global Liquidity Cash Management

Depew, NY 14043
  • Job Code
    0000H84K

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Depew, New York office.

 

The role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.

The tasks for this role will include some or all of the following:

  • Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
  • Use professional and technical expertise to provide credible observations and recommendations to others
  • Put highly sophisticated and/or technical information into simple terms so that stakeholders can easily understand it
  • Continuously adapt to balance and prioritize different demands of the team and requirements from multiple directions and stakeholders
  • Understand and describe which products and channels relate to specific customers
  • Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
  • Help to understand clients' needs in order to improve our offering to existing customers
  • Provide guidance and supervision to junior team members.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
  • Contribute to the development and implementation of a risk aware client management culture

 

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

Categories

Posted: 2022-05-13 Expires: 2022-06-12

HSBC offers the opportunity to develop a fulfilling career within a supportive and inclusive environment. We aim to be a place where everyone can achieve their full potential, regardless of their background.

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Client Management Manager, Global Liquidity Cash Management

HSBC Bank USA
Depew, NY 14043

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