30 days old

Client Care Specialist

Ethos Veterinary Health LLC
Woburn, MA 01801
  • Job Code

Massachusetts Veterinary Referral Hospital, located in Woburn, MA, is looking for a full-time Client Care Specialist to join the team.

The Client Care Specialists provides exceptional service to all our clients, performs clerical and record keeping duties related to animal patient care and treatment, and provides support to the various medical departments and staff.

Schedule: Mass Vet is a 24/7 emergency hospital, all schedules include at minimum one weekend shift as well as holidays. Holidays are scheduled at the beginning of each calendar year.


  • Prepares to receive appointments by reviewing the medical record, retrieving client records, and preparing required forms in advance of clients' arrival

  • Completes and reviews required forms and obtains all necessary information in accordance with Ethos and legal requirements

  • Welcomes clients and patients to the hospital and provides for their comfort while they are in the hospital including greeting clients, offering coffee, showing them to waiting area, etc.

  • Educates and advises clients regarding hospital services, products and practices

  • Assists clients with non-medical questions, booking appointments, and invoicing

  • Enters all client and patient information into the hospital information system efficiently and accurately while comparing the charges to the estimate and treatment sheet for discrepancies

  • Admits and discharges pets from appointments and services and schedules follow-up appointments as needed

  • Collects and accurately processes payments from clients

  • Explains alternative payment options for clients such as lines of credit and billing plans

  • Manages pet insurance claims from initiation to completion

  • Cleans and straightens the public areas of the hospital including the front desk, reception area, indoor and outdoor waiting areas, guest restrooms, and bereavement room

Education, License and Job Requirements:

  • High school diploma or equivalent experience required, Associate's or Bachelor's degree preferred

  • Must be able to stand for up to six hours at a time and may require stooping, kneeling, reaching, lifting and carrying throughout the course of a shift

  • May be required to move up to 50 pounds

Skills and Experience:

  • 1 + years of customer service experience

  • Proven experience in multi-tasking and prioritizing tasks

  • Exceptional organizational skills

  • Skilled in remaining calm and working effectively in high pressure and busy situations

  • Strong active listening and customer service skills which includes the ability to resolve client issues and complaints with tact and diplomacy

  • Ability to promote effective communication between the client service staff, doctors and technical staff

  • Strong written and verbal communications skills and exceptional consciousness of non-verbal language

  • Excellent problem-solving skills and the ability to detect changes in circumstances or events and ensure clients satisfaction

  • Knowledge of computers, fax machines, credit card terminals, multi-line phones, and other office equipment

  • Proficient in Microsoft Office Suite

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.



Posted: 2020-07-09 Expires: 2020-08-09

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Client Care Specialist

Ethos Veterinary Health LLC
Woburn, MA 01801

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