27 days old

Call Center Specialist (2nd Shift)

Lexington, KY 40507
Posting Details

Job Title Call Center Specialist (2nd Shift)
Requisition Number SE03306
Department Name 3J5SE: Student Employment
Work Location Lexington, KY
On Campus/Off Campus Off Campus
Salary Range $14-$15.50
Type of Position Student
Position Time Status Part-Time
Preferred Education/Experience
Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet
Hours per Week
40
Job Summary
You must be a current UK student to apply for this position. This position is located off campus with a local Lexington employer and is not affiliated with UK.

The Reservation Specialist manages his/her time in order to promptly provide reservations that adhere to a client’s travel policy on requests that generally contain 1-10 room-nights. The Specialist follows up with clients on a frequent basis for outstanding requests. The Specialist processes messages from clients and other CLC employees efficiently and accurately.

Responsibilities
Manage the completion of reservation requests that are generally
  • 1-10 room-nights to fulfill customer needs and ensure satisfaction
  • Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
  • Respond to and complete requests for clients before established due times
  • Utilize decision making skills to find hotel options which meet business financial goals
  • Enter requests and reservations accurately into the system
  • Exhibit and utilize knowledge of hotel industry and regional markets associated with clients
  • Meet all client deadlines
  • Respond to client by communicating quickly and accurately
  • Call and follow up with clients on outstanding requests prior to arrival in order to complete requests
  • Resolve all client and hotel issues regarding extensions, early departures or others changes to a reservation on a daily basis
  • Collaborate and communicate with Account Management teams and
  • Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options
  • Effectively communicate with clients and hotels via phone and email ensuring consistency with the CLC mission and delivering service so “every interaction adds value.”
  • Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests
  • Communicate issues effectively and professionally with all CLC
  • Clients and Departments
  • Attend all scheduled trainings, meetings, or other events as assigned by supervisor
  • Request night may flex up or down depending on business needs
  • Other duties assigned as needed
Skills / Knowledge / Abilities
  • Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy
  • Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of
    customer service
Deadline to Apply 05/22/2022
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Anticipated Start Date 05/23/2022

Categories

Posted: 2022-04-25 Expires: 2022-05-25

Career Employment at UK

UK offers fulfilling careers in diverse fields supporting our teaching, research and health care missions. We also offer a compelling benefits package, including a generous retirement savings match and a supportive work environment distinguished by a respect for the unique work-life needs of every individual. Our culture of learning also provides tremendous support and resources for ongoing education, training and development. 

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Call Center Specialist (2nd Shift)

University of Kentucky
Lexington, KY 40507

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