23 days old

Business System Analyst - Contractor

Five9, Inc.
San Ramon, CA 94583



Business System Analyst - Contractor


 


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


 


The Architecture and Portfolio Management Office, reporting the VP, IT, provides business technology leadership, business architecture and strategic planning, and program and project management excellence; focused on Five9s corporate business systems and infrastructure. We are currently looking for a self-starter to join our team in the Business System Analyst role.


 


As a Business Systems Analyst, you will be responsible for ensuring business and technology requirements are appropriately defined, documented and agreed upon by collaborating with users, internal teams and vendors. You will be responsible for leading discussions, preparing requirements, specifications, business process flows and providing recommendations based on your professional experience and understanding of industry best practices, and company policies and procedures.


 


The successful candidate will report to the Senior Director of Architecture & Portfolio Management and is responsible for facilitating business process optimization and documented business and technology requirements that are detailed, high quality and agreed upon by collaborating with our business partners, internal teams and vendors. You will be responsible for leading discussions, preparing use cases, requirements, specifications, business process flows and providing recommendations based on your professional experience and understanding of industry best practices, and company policies and procedures.


 


Key Responsibilities:



  • Lead detailed analysis activities and discussions to capture requirements, defined scope and objectives, and user-system/system-system interactions as well as narrative and pictorial artifacts

  • Prepare technical artifacts, documentation and reports by collecting, analyzing, and summarizing information from subject matter experts

  • Evaluate existing processes and supporting systems to assess operational efficiencies; develop recommendations for improvement and evaluate alternative solutions as needed

  • Assist with the development of integration and quality assurance testing as needed by defining test cases, coordinating testing activities and summarizing test results for managements review

  • Lead and direct the work of others as needed

  • Provide project management for projects on an as needed basis

  • Analyze data to develop process and technology change recommendations



Requirements:



  • Minimum 5 years professional experience or equivalent education in identifying, analyzing, and documenting use cases and requirements; analyzing application features and functions to assess scope and impact of business needs; conducting workflow, process diagrams and gap analysis; writing specifications for conversion or interface programs

  • Ability to work with all levels of users across an organization with little or no instruction on day-to-day activities

  • Proven communication, analytical, and problem-solving skills.

  • Demonstrated technical aptitude with technical data analysis, functional design, modeling, system development processes, and system testing

  • Knowledge and understanding of frameworks and best practices such as ITIL, COBIT and ISO 27001

  • Six Sigma training or project experience a plus

  • Proficient in the use of the MS Office suite of products with an emphasis on Visio and Excel

  • Bachelors degree in Computer Science or related area preferred



Experience with any of the following is a plus:



  • Salesforce Sales Cloud & Service Cloud

  • Netsuite

  • Logisense

  • Remedyforce

  • Gainsight

  • Steelbrick



Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



 



Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.



 


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Posted: 2021-01-04 Expires: 2021-02-03

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Business System Analyst - Contractor

Five9, Inc.
San Ramon, CA 94583

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