Associate, Settlement Operations (Portuguese Speaker) Santa Ana, Costa Rica

Are you passionate about providing excellent customer support? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as an Associate, Settlement Operations.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

As a part of the Agent Management team which handles Retail Money Order product and serves large agency networks in Brazil, you will take responsibility for producing accurate daily settlement, reporting, reconciliation of internal accounts, resolving exceptions, and handling other product-related processes. You will communicate proactively with business partners and agents worldwide, analyze and respond to their inquiries, complaints, and concerns.

Here are some skills, attributes, and qualifications you will have:

• High school education is required

• Fluency in English and Portuguese both verbal and written is a must (81% - B2+)

• Intermediate or advanced knowledge of Excel

• Diploma in Accounting or Finance

• Comfortable working in a fast-paced, highly structured, deadline-driven environment

• Strong at analyzing data, problem-solving and with great attention to details

• Up to 2 years of customer service experience with a customer-oriented approach or experience working in an accounting field would be nice to have

Join us, and lets connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

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