30 days old

Associate Manager, Sales Operations

Samsung Semiconductor, Inc.
San Jose, CA 95002
  • Job Code
    131818450

Samsung Semiconductor Inc. Overview:

Samsung Semiconductor Inc. (SSI) is advancing the worlds technology. As a leader in Memory, System, LSI and LCD technologies, our US teams contribute to breakthroughs in 5G, SOC, memory and display. By seeking the diverse perspectives of our counterparts around the world, we collaborate to make a global impact. We are looking for team members who share our commitment to learning and growth as well as our desire to build personal connections along the way.

SSI is headquartered in the heart of Silicon Valley and is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- the #1 employer in the world (Forbes, Oct 2020) and top patent-holder in the U.S. Want to advance the worlds technology with us?

Inside This Business Group:

At Samsung we spark the imagination of device manufacturers with top-of-the-line building blocks of the digital area, powering billions of devices, and through them, touching the lives of people around the world every day. Samsung promises cutting-edge components services, TCO solutions and technical services with the widest product portfolio in the industry and adds value through our flexibility to collaborate with customers and partners, leveraging resources throughout the product development process. Our Sales Operations team provides value added support to our front line Sales teams and their B2B customer base.

Overview & Impact:

Samsung Semiconductor Inc. (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd. the second largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in logic, memory, image sensors, displays, and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays.

Job Responsibilities:

  • People manager leading a team of Sales Operations of 5-10 people. Including performance reviews, PTO approvals, back-up planning, MBO goal setting, hiring & account assignment.
  • In-depth understanding of company policies and processes as well as customer requirements.
  • First contact point of escalation from sales managers and customers.
  • Interface with Manager on behalf of the team.
  • Perform day to day sales operations duties that may include but are not limited to the following.
  • Support sales representatives, HQ and customers-answer questions, resolve issues.
  • Track and manage product owed to customers, including expediting orders, verifying pricing, working with warehouse to ensure product is shipped quickly and efficiently to customers.
  • Monitor accounts receivable and resolve credit issues with customer and Samsungs credit department.
  • Aggregate customer and sales forecast; enter data into the Demand Planning system.
  • Monitor and process all RMA requests and discrepant returns.
  • Manage sample requests.
  • Create, enter and invoice customer orders through SAP.
  • Prepare and provide reports to management.

Additionally, we look for the following universal qualities in all candidates:

  • Resourceful Achiever: self-driven and proactive, you apply logic and reason to effectively solve problems and manage risks.
  • Avid Learner: you eagerly take on new challenges and seek out opportunities to grow and stretch
  • Passionate Owner: you are energized by your work, taking ownership and delivering results without ego
  • Committed Collaborator: with a positive attitude and commitment to get to the best result, you welcome ideas from others and drive processes forward in an inclusive manner

Qualifications & Required Skills:

  • BA Degree
  • 8-10 years of related industry and work experience with proven track record of success.
  • People leading and motivating skills
  • Ability to read and interpret documents such as internal policies and processes.
  • Ability to calculate figures and amounts.
  • Proficient Excel, Outlook, Word.

Preferred Skills:

  • Experience with SAP
  • Fluent Written/Verbal communication skills
  • Excellent problem-solving and people skills.

Job Title: Associate Manager, Sales Operations

Location: San Jose, CA, U.S.A.

Job #: 40141

#LI-RL1

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Samsung Semiconductor Inc (SSI), an equal opportunity employer, is a world leader in Memory, System LSI, and LCD technologies. Headquartered in San Jose, California, SSI is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd.- one of the largest semiconductor manufacturer in the world and the industry's volume and technology leader in DRAM, NAND Flash, SSDs, mobile DRAM and graphics memory. It is one of the largest providers of system logic, imaging and LED lighting solutions, as well as providing advanced process design and manufacturing for fabless companies. Samsung Semiconductor, Inc. also has a research and innovation center with numerous labs providing product design and research in: logic, memory, image sensors, displays and mobile technologies. In addition, the company supports Samsung Display Company, the largest producer of LCD and OLED displays. SSI is an Equal Opportunity Employer. It is SSIs policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.
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Learn more about Samsung Semiconductor here.

A day in the life Samsung Video

Samsung Semiconductor Career Page





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Posted: 2021-03-11 Expires: 2021-04-11

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Associate Manager, Sales Operations

Samsung Semiconductor, Inc.
San Jose, CA 95002

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