15 days old

Associate Information Specialist

Christopher & Dana Reeve Foundation
Short Hills, New Jersey 07078

Organization and Position Summary:

Christopher & Dana Reeve Foundation is dedicated to curing spinal cord injury by advancing innovative research and improving quality of life for individuals and families impacted by paralysis.

 

Today, we seek a full-time Associate Information Specialist (IS) for the 12-8pm EST shift.   This individual will provide information and referral services to people with paralysis, their families and their caregivers. This position is responsible for using resources (i.e. factsheets, educational materials, customized research) to answer client questions and help them navigate through the complexities of paralysis.

Additionally, the individual is responsible for performing job duties, interacting with community and coworkers and managing self in a manner consistent with, and in support of, the organization’s mission and core values.

 

Consideration may be given to remote candidates

 

 

Job Responsibilities:

F  Respond to inquiries via phone, email and mail, gathering and entering client information into the database

F  Provide materials and guidance when answering questions and compile and send out information packets

F  Contribute to social media presence by posting information and responding to messages on Reeve Facebook page and online community forums

F  Perform literature searches to customize answers, forward new resources for inclusion in fact sheets

F  Participate in testing new features/functionality of client database as needed

 

Additionally, this individual will perform periodic accountabilities such as:

F  Exhibiting at national conferences to promote and explain Paralysis Resource Center’s (PRC) services

F  Write blogs related to paralysis

F  Attend webinars and in-service sessions to expand knowledge base

F  Participate in grant reviews as needed

F  Moderate webinars as required

 

 

Job Qualifications:

 

Education:

F  Two-year college degree required.

F  Four-year college degree preferred.

F  Ability to obtain and maintain accreditation as a Community Resource Specialist in Aging and Disability by the Alliance of Information and Referral Systems (AIRS)

F  Successful completion of an internal three-month training program to learn about the various types of paralysis, the secondary conditions caused by the paralysis, resources available to clients, and how to use the in-house database.

 

Experience or Job Knowledge:

F  1-3 years’ experience in a related field preferred

F  Excellent telephone etiquette and a high comfort level of communication via phone

F  Interest in assisting individuals living with paralysis, their families and caregivers

 

Categories

Posted: 2020-09-09 Expires: 2020-10-09

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Associate Information Specialist

Christopher & Dana Reeve Foundation
Short Hills, New Jersey 07078

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