**Job Description Summary**



**Job Description**



HR Administration(90%)

Deal with all customer enquiries in a professional, courteous & timely manner

Consistently follow defined HR processes ,challenging steps that may not make sense / add value

Maintain process documentation in accordance with local labor legislation & Data Privacy regulations

Provide and maintain documentation of HR lifecycle and employee lifecycle and other HR processes

Maintaining HR Oracle database, ensuring highest standards of completeness, accuracy and compliance with relevant legislation HR and regional Global Operations HR



Partnership(10%)

Develop a strong working relationship with the GE HR and HR CoE community through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues

Proactively telephone HR and regional HR CoE partners & customers to ensure timely resolution of transactions

Actively seek customer feedback & use it to improve our service offering

Deliver on commitments, manage expectations & keep customers informed on progress taking clear accountability and ownership throughout the process

Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE policy requirements



**Qualifications/requirements**



Success in a highly professional Customer Operations or HR Administration role, ideally within a multi-national organization

Experience of working in a fast-paced, customer-oriented environment

Comfortable delivering against quantitative and qualitative performance metrics

professional communication skills

Strong IT skills including Excel, Word and Oracle

Confidentiality & controllership mindset



Fluent English & French