28 days old

Application Operations Specialist

GE Energy
Atlanta, GA 30303
**Job Description Summary**

Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience.

**Job Description**

**Roles and Responsibilities**

+ Strive to provide excellent customer service to employees from GE Businesses

+ Work hand in hand with operations in identifying & resolving issues directly with end users and vendors

+ Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience

+ Support end user issues by providing the effective solutions

+ Be aware of system-wide changes and application deployments that might impact application availability for users

+ Effectively manage escalations to resolution

+ Partner with product teams to plan and test automation solutions

+ Engage with the vendor to trouble shoot and resolve an issue within the product

+ Support quality initiatives for continuous service improvement & optimization

+ Measure application performance and availability against published SLA's and operational commitments

+ Drive to increase the business Net Promoter Scores (NPS)

+ Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools

+ Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches

+ Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training

+ Partner with other regional teams and services owners to share and promote best practices and lessons learned

**Basic Qualification**

+ Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math)

Desired Technical Expertise:

+ Experience with the product

+ Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture

+ Knowledge of agile/iterative project methodology & tools

Business Acumen:

+ Strong oral and written communication skills

+ Strong problem solving skills

+ Ability to interact with key stakeholders in organization

Personal Attributes:

+ Excellent communicator, works well in a team environment, and welcomes challenges

+ Self-starter with ability to manage multiple priorities in a fast paced work environment

+ Strong problem solving and analytical skills to become adapt in learning new IT and GE technologies and processes

_This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment._

**Additional Information**

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en\_global/desktop/assets/images/poster\_screen\_reader\_optimized\_w\_supplement.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

**Relocation Assistance Provided:** No


Posted: 2021-03-17 Expires: 2021-04-16

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Application Operations Specialist

GE Energy
Atlanta, GA 30303

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