Institute of International Education

IIE is an Equal Opportunity and Affirmative Action Employer of Females/Minorities/Veterans/ Individuals with Disabilities.

Organizational Department:

Schedule: Full Time

Education: Bachelor's Degree

Career Level:

Location: Chicago IL - Chicago, IL 60602 US
Houston TX - Houston, TX 77027 US
New York NY - New York, NY 10007 US (Primary)
San Francisco CA - San Francisco, CA 94108 US
Washington DC - Washington, DC 20005 US

Job Description:

Monitors and advises a medium to large caseload of (up to and possibly over 250) participants coming into the United States. Communicates frequently with participants, monitoring their program compliance, academic or professional progress, and skills development. Handles all emergency situations within assigned caseload, working with the grantee, the partners and their manager to monitor and resolve situations while keeping the sponsor updated. Builds networks with institutional partners and IIE constituents to ensure participant success.

Essential Functions:

• Serves as the main point of contact for a medium to large caseload of (up to and possibly over 250) participants and host institutions.
• Monitors, tracks, and reports on participant academic or professional progress, conduct, well-being, and program compliance.
• Applies J-1 visa regulations and program policy to navigating participant circumstances, providing appropriate guidance and identifying potential issues
• Provides emergency support, connecting participants to local resources and coordinating follow-up, as necessary. Monitors and tracks grantees throughout an emergency process, providing regular updates to the manager. (In emergency situations Advisors should be available 24/7).
• Maintains participant data in CRM, following established processes.
• Assists in the planning and implementation of regional and global events, as necessary.
• Compose and edit participant grant documents, ensuring accuracy in grant amounts and payment schedules.

The Institute of International Education ("IIE") has a hybrid work environment that allows team members a combination of in-office work and telework at any of the locations listed above.

Job Requirements:

Education and Work Experience:

• Requires a Bachelor's degree in order to apply a working knowledge of the theories and principles in a specialized field or work discipline.
• Requires at least two years of related work experience.

Knowledge, Skills and Abilities:

• Strong understanding of international participants and ability to manage cultural and counseling issues.
• Broad knowledge of assessment, training, and advising tools.
• Project management, time management, and administrative skills.
• Strong interest and ability to work effectively in a team environment.
• Excellent interpersonal and communication skills, both oral and written.
• Ability to interact with all levels of staff and clients, ability to exercise discretion on confidential matters.

Salary Range: $50,039 - $63,987. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, job-related knowledge, skills, abilities, internal organizational equity, and geographic region.

IIE offers a robust suite of benefits to team members including medical, dental, and vision plans, paid time off and holidays, student loan and tuition reimbursement programs, professional development reimbursement program, retirement plans and a family medical leave benefits. Please visit our careers page for further details.

Work Conditions & Physical Demands:
Essential functions are performed in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IIE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Travel: 10 to 25%

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