10 days old

Accounts Payable Senior Associate

Amgen
Tampa, FL 33602
  • Job Code
    116016525
Amgen

Job ID: R-88270
Location: Tampa, FL, US 33602

Amgen is seeking an Accounts Payable (AP) Senior Associate who will be part of Amgen's Global Procure to Pay organization within the Global Business Services team. The AP Senior Associate is responsible for overseeing the invoice exception process and is critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement. The Senior Associate will report to the Sr. Manager- Global Business Services & Finance, and will work out of our Amgen Capability Center in Tampa, FL.

At Amgen, our mission is simple: to serve patients. Our Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.

Primary responsibilities will include the following:
  • Responsible for the AP exception handling process and Customer Support
  • Tier 2 escalation point for BPO resources
  • Accountable for driving customer satisfaction through timely and accurate resolution of exceptions
  • Work with team to continually make updates and improvements to the customer helpdesk and exception management playbooks in accordance with the other Service Owners and Process Owners
  • Supports decisions related to customer helpdesk and AP exception escalations
  • Ensuring that staff can provide correct and consistent answers to customer inquiries
  • Conduct regular assessment of helpdesk tickets and AP exceptions to derive root causes; propose solutions to continuously improve performance against SLAs
  • Ensure compliance to internal and external policies, regulations and laws applicable to the function


Basic Qualifications :

Master's degree

OR

Bachelor's degree and 2 years of Finance experience

OR

Associate degree and 6 years of Finance experience

OR

High school diploma / GED and 8 years of Finance experience

Preferred Qualifications :
  • 2+ years' experience in Procure to Pay Customer Support / AP Exception handling
  • Experience working for a Global corporation
  • Strong written, verbal communication and inter-personal skills
  • Intermediate level knowledge of office tools e.g. MS Excel
  • Strong customer service focus while having a problem-solving attitude
  • Ability to multi-tasking and working with short timelines
  • Take ownership of assigned activities
  • Be a team player


Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PI116016525

<b>Amgen</b><br/><br/><b>Job ID: </b>R-88270<br/><b>Location: </b>Tampa, FL, US 33602<br/><br/>Amgen is seeking an Accounts Payable (AP) Senior Associate who will be part of Amgen's Global Procure to Pay organization within the Global Business Services team. The AP Senior Associate is responsible for overseeing the invoice exception process and is critical to drive customer satisfaction across Amgen business units through optimum utilization of resources and continuous improvement. The Senior Associate will report to the Sr. Manager- Global Business Services & Finance, and will work out of our Amgen Capability Center in Tampa, FL.<br><br>At Amgen, our mission is simple: to serve patients. Our Tampa Capability Center provides essential services that enable us to better pursue this mission. This state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make a meaningful impact at one of the world's leading biotechnology companies.<br><br>Primary responsibilities will include the following:<br><ul><li>Responsible for the AP exception handling process and Customer Support</li><li>Tier 2 escalation point for BPO resources</li><li>Accountable for driving customer satisfaction through timely and accurate resolution of exceptions</li><li>Work with team to continually make updates and improvements to the customer helpdesk and exception management playbooks in accordance with the other Service Owners and Process Owners</li><li>Supports decisions related to customer helpdesk and AP exception escalations</li><li>Ensuring that staff can provide correct and consistent answers to customer inquiries</li><li>Conduct regular assessment of helpdesk tickets and AP exceptions to derive root causes; propose solutions to continuously improve performance against SLAs</li><li>Ensure compliance to internal and external policies, regulations and laws applicable to the function</li></ul><br><br>Basic Qualifications :<br><br>Master's degree <br><br> OR <br><br> Bachelor's degree and 2 years of Finance experience <br><br>OR <br><br> Associate degree and 6 years of Finance experience <br><br>OR <br><br> High school diploma / GED and 8 years of Finance experience <br><br>Preferred Qualifications :<br><ul><li> 2+ years' experience in Procure to Pay Customer Support / AP Exception handling </li><li> Experience working for a Global corporation </li><li> Strong written, verbal communication and inter-personal skills </li><li> Intermediate level knowledge of office tools e.g. MS Excel </li><li> Strong customer service focus while having a problem-solving attitude </li><li> Ability to multi-tasking and working with short timelines </li><li> Take ownership of assigned activities </li><li> Be a team player </li></ul><br><br>Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.<br><br>Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.<br><br>Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. <br><br>Join Us <br> <br> If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. <br> <br> Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. <br> <br> As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. <br> <br> Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.<br/><br/> <img src="https://analytics.click2apply.net/v/yg76WpsbBBlQTkAdFGNVO"> <p>PI116016525</p>

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Posted: 2019-12-03 Expires: 2020-01-03

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Accounts Payable Senior Associate

Amgen
Tampa, FL 33602

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