25 days old

Account Manager - 184619

Augusta, GA 30901
  • Job Code
    184619
\u003Cp\u003E\u003Cstrong\u003EUnlock Your Career Potential:\u003C/strong\u003E Customer Service at ADP. It\u0027s all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they\u0027d recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today\u0027s increasingly competitive global marketplace.\u003C/p\u003E \u003Cp\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EADP is hiring a Health Compliance Account Manager.\u003C/strong\u003E The Account Manager is responsible for serving as a strategic and trusted advisor to a dedicated client base, providing Affordable Care Act (ACA) compliance services: Provides strategic insight as an ACA expert and valued partner for ADP\u0027s largest clients regarding ACA eligibility, affordability, reporting, analytics, penalties, exchange management, related source data files, and cross-platform integration points. Provide ADP Health Compliance product expertise and consultation to solve clients\u0027 most critical business challenges. Directly accountable for providing superior client service and supporting clients who enroll in the ACA Health Compliance Program.\u003C/p\u003E \u003Cp\u003EThe Account Manager, with deep knowledge of client HCM objectives and overall compliance strategy, leads and executes a proactive strategy for each client, focused on providing strategic insight at every stage in the client journey. The Account Manager works with the client\u0027s HCM contacts, ADP\u0027s HCM partners, and the client\u0027s 3rd party HCM partners in the critical HCM areas (payroll, benefits, HR, LOA, non-employee and multiemployer) to drive compliance and alignment to client\u0027s ACA strategy. The Account Manager delivers an end-to-end client experience, guiding the client in partnership, by understanding impact of their overall and daily HCM practices and leveraging that knowledge for forward-planning to realize their client specific ACA strategy and compliance objectives.\u003C/p\u003E \u003Cp\u003EThe Account Manager leads regular collaboration and strategy sessions within multiple levels of the ADP\u0027s NAS HCM Service team (our third party HCM providers). The purpose of this regular / monthly collaboration is to facilitate and guide the clients HCM team to identify and navigate resolution/accomplishment of short-term and long-term complex HCM and ACA objectives. This includes coordination \u0026 collaboration in highly matrixed global organization to develop and execute a comprehensive strategy. Clients will span the full range of ADP business and technology platforms, as well as \u0027stand-alone\u0027 clients with ERP solutions, primarily in the mid-market and large-market space.\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003EProvide Strategic Insight based on client\u0027s unique client business environment:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EProvides strategic insight as an ACA expert and trusted partner for ADP\u0027s largest clients regarding ACA eligibility, affordability, reporting, analytics, proactive penalties management, exchange management, related HCM business practices, and cross-platform integration points.\u003C/li\u003E \u003Cli\u003EShare HCM industry updates and information relevant to a particular client\u0027s needs.\u003C/li\u003E \u003Cli\u003EResponsibilities may shift as the program expands to include evolving legislation and federal guidance.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003ENavigate client complexity, analyzing and developing solutions for unique data and HCM practices:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EProvide ACA service, strategic insights and guidance to clients with varying degrees of complexity. Factors driving complexity include client\u0027s unique HCM business practices, client industry, client platforms across multiple internal and external business partners.\u003C/li\u003E \u003Cli\u003EManage effectively across business units within ADP to understand the hidden elements within the organization that impact the client HCM strategies and the business.\u003C/li\u003E \u003Cli\u003EDeliver end-to-end understanding and insight of ACA compliance service model:\u003C/li\u003E \u003Cli\u003EEffectively position ADP to execute effectively to deliver end-to-end ACA service model, to ensure the client holistically realizes the value in the ADP relationship.\u003C/li\u003E \u003Cli\u003EDrive ACA program compliance. Manage, research and document unique client-specific penalties.\u003C/li\u003E \u003Cli\u003EProvide proactive assessment of current employees (active /term and LOA) to determine eligibility status and compliance.\u003C/li\u003E \u003Cli\u003EDetermine benefit plan affordability (MEC/MV) for each employee with an ACA benefit status that measures ACA full-time and is expected to be full time\u003C/li\u003E \u003Cli\u003EShares ACA industry updates \u0026 ACA complications information, product updates, and related service and ACA impacts (unique for each client).\u003C/li\u003E \u003Cli\u003EDrive client satisfaction; manage loyalty, risk and overall client health.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EManage difficult situations effectively and with the highest standard of integrity:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EIncludes proactively handling and identify potential issues with transparency and accountability, setting reasonable expectations for the client and de-escalating difficult situations.\u003C/li\u003E \u003Cli\u003EAccountable to dissect and determine the root causes of unique (HCM/ACA) client issues/roadblocks, by holistically and permanently solving problems. Includes creating a customized cross-functional project plan that is measured and adjusted as needed until full resolution.\u003C/li\u003E \u003Cli\u003ESolve client problems by ensuring a consistent and superior client experience, taking a broad perspective to identify and execute solutions timely.\u003C/li\u003E \u003Cli\u003EDrive total client satisfaction by delivering a seamless and unified experience in partnership. The Account Manager will engage ADP HCM Success Executives, HCM Consultants, HCR technical partners and other ADP or 3rd party partners, where applicable.\u003C/li\u003E \u003Cli\u003EEstablish and manage an expectation of developing each client as a promoter. Lead client engagement opportunities relevant and beneficial to both the client and to ADP, including driving participation in key events (MOTM, CAB, Online Forums, Ambassador Program, etc.).\u003C/li\u003E \u003Cli\u003EStrategically partner internally across NAS HCM partners and externally to monitor, understand \u0026 maximize the overall client health.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EServe as mutual and strategic partner with Client:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EThe Account Manager owns their clients success by becoming a mutual partner of the client\u0027s company and industry in order to accurately provide an overview of their clients\u0027 business, their performance in the industry, critical business issues and strategic goals, in order to proactively identify and act on Risks and Opportunities. The Account Manager is a proactive partner who helps clients understand marketplace implications for a client\u0027s unique HCM practices, data and how it applies to the ACA.\u003C/li\u003E \u003Cli\u003EAbility to identify who the critical decision-makers are within the disciplines we generally support (HR, Payroll, Benefits, IT, etc.).\u003C/li\u003E \u003Cli\u003EConsistently monitors open cases to ensure Service Level Agreements are met or exceeded.\u003C/li\u003E \u003Cli\u003EManage overall performance of client interactions according to corporate standards and guidelines. May participate in stretch assignments with cross-functional project teams, such as Change Ambassador program that conducts new Health Compliance release validation or strategic projects led by the PMO that align with our business goals. May serve as a team contributor in the rollout of new or revised ADP products, programs, processes and tools, providing the associate perspective.\u003C/li\u003E \u003Cli\u003EMay serve as a champion within immediate team, to encourage adoption of service initiatives.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EStrategic Client Experience Assignments:\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EMay participate in stretch assignments with cross-functional project teams, such as Change Ambassador program that conducts new Health Compliance release validation or strategic projects led by the PMO that align with our business goals. May serve as a team contributor in the rollout of new or revised ADP products, programs, processes and tools, providing the associate perspective.\u003C/li\u003E \u003Cli\u003EMay serve as a champion within immediate team, to encourage adoption of service initiatives.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EPerforms other related duties as assigned:\u003C/p\u003E \u003Cp\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EBachelor\u0027s degree or equivalent in education and/or experience\u003C/li\u003E \u003Cli\u003EA minimum 3 years\u0027 experience successfully managing and supporting a dedicated client base in a business-to-business environment\u003C/li\u003E \u003Cli\u003EAvailable to work any 8 hour shift between the hours of 8:00 am and 8:00pm ET\u003C/li\u003E \u003C/ul\u003E \u003CP\u003E\u003Cp\u003E\u003Cstrong\u003EPREFERRED QUALIFICATIONS: \u003C/strong\u003EPreference will be given to candidates who have the following:\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cul\u003E \u003Cli\u003EHealth Care industry experience\u003C/li\u003E \u003Cli\u003EStrong client relationship skills\u003C/li\u003E \u003Cli\u003EAbility to work independently with little management or guidance\u003C/li\u003E \u003Cli\u003EMust be comfortable working in a performance-based environment while demonstrating high ethical standards\u003C/li\u003E \u003Cli\u003EAbility to demonstrate learning agility and critical thinking skills\u003C/li\u003E \u003Cli\u003EInitiative to seek out answers, solutions, and positive outcomes for both the client and ADP\u003C/li\u003E \u003Cli\u003EDemonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner\u003C/li\u003E \u003Cli\u003EAbility to collaborate and work in a team (and matrixed) environment as well as work independently while making sound decisions\u003C/li\u003E \u003Cli\u003EExcellent analytical, complex problem solving and time management skills\u003C/li\u003E \u003Cli\u003ENegotiation and problem solving skills\u003C/li\u003E \u003Cli\u003EExcellent communication skills - both verbal and written including strong skills in persuasion and motivation\u003C/li\u003E \u003Cli\u003EMust be able to learn new systems, processes, and products quickly and have a basic proficiency in Microsoft Office applications\u003C/li\u003E \u003Cli\u003EThis is a non-exempt position, so willingness to work overtime on occasion is preferable\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003EPlease check your email for an invitation to schedule a phone screening if you are selected for further consideration.\u003C/p\u003E \u003Cdiv\u003E \u003Cp\u003E(Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities)\u003C/p\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E

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Posted: 2019-10-23 Expires: 2019-12-12

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Account Manager - 184619

ADP
Augusta, GA 30901

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