5 hours

Production Services Lead - Information Delivery

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title Production Services Lead - Information Delivery

Jobid bankofamerica-17073979CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

+ The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

+ Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.

+ Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

+ Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues.

+ Consults with end users to determine optimal configuration of equipment and applications.

+ Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.

+ Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.

+ Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

+ Provides the client areas with technology products and service alternatives that improve the production services environment.

+ SME for eLedger reporting tools supporting complex user requirements and an escalation point for eLedger Help team.

+ Drive proactive user support influencing end user reporting process, design and behavior

+ Partner with eLedger Help team to support training of eLedger reporting users, including leading open line calls and creation of documentation published to eLedger Central.

+ Partner with internal technology teams and external vendors to deliver enhancements and defect resolutions for reporting tools.

+ Testing to include functional, regression, and UAT for all changes impacting reporting tools.

+ Participate in proof of concepts leveraging emerging technology applications such as Tableau, Alteryx and Robotics to support the Information Delivery strategy of delivering accurate data in a timely and efficient manner.

**Required Skills:**

+ Bachelor's Degree preferable in Finance

+ 5-7 years of experience in reporting/finance function

+ Advanced Excel skills

+ Data Modeling and Manipulation of Large Result Sets

+ Analytical Abilities/Financial Acumen/Problem Solving

+ Effectively Work with Others/Business Partnering

+ Written and Oral Communication Skills

+ Financial Statement Analysis Experience

**Desired Skills:**

+ SAP/eLedger

+ MS Access

+ Tableau

**Posting Date** : 11/06/2017

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Production Services Lead - Information Delivery

Bank of America
Charlotte, NC

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Bank of America
Charlotte, NC

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