1 day old

Pega Systems Support

Bank of America
Plano, TX
  • Job Code
Company Bank of America

Job Title Pega Systems Support

Jobid bankofamerica-17041835PlanoTX

Location: Plano, TX, 75026, USA

Description **Job Description:**

**Candidates requiring visa sponsorship will not be considered for this position**

Enterprise Role Overview:

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Job Specific Description:

Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.

Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.

Ensures information controls, back-up and recovery strategies are in place across all environments.

Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.

Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing

Develop and maintain relationships with technical staff, end users and clients.

Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.

Demonstrate creativity, innovation and high performance.

Must have strong experience working in production support roles to include troubleshooting and triaging software and backend, Pega related issues.

**Required Skills:**

10+ years of total experience in J2EE and PRPC - hands on delivery of large enterprise complex solutions

2+ years of PRPC experience

PRPC V 6.x / Pega 7

PRPC Flows, Activities, Repots and Correspondence

Deep understanding of Design Patterns and Class Structure concepts

PRPC Integrations


Hands on experience in J2EE development

Hands on experience in Web Services development

Middleware Integration Experience ( MQ series or similar)

Database Modeling and SQL query Optimization

Hands on Experience in Designing and Implementing Enterprise Class Complex Workflows

Hands on Experience in Designing and Implementing Enterprise Class Rules

UI design/Navigation experience

Exposure to all the phases of the PRPC project development

Exposure Pega Implementation Methodology / Agile development

Exposure to the PRPC Case Management

Should be able to provide estimates/sizing for high level requirements

Packaging and Deployment

Sound understanding of the Pega PRPC features

Ability to come up with alternate solutions when product challenges are met

Performance Tuning

• Inbound and Outbound Integration via Web Services, Middleware and other interfaces

• Microsoft Visio, Rational Rose or Similar UML tools, UI Design and Development, Integration Development ( SOA)

Certified PRPC Architect

Experience Support Pega Applications in a production environment.

Experience In Troubleshooting/Triage of incidents, working trouble tickets, completing management escalation.

Providing monitoring support at the infrastructure, application and middleware layers and reporting/resolving of incidents for multiple production environments.

**Desired Skills:**

Exposure to Internet Application Composer 

Experience in developing the Pega PRPC Applications in the Mortgage, Financial Institutions is a plus

Component-based design

Service Oriented Architecture (SOA) experience

Past BAC experience a plus


**Posting Date** : 06/09/2017

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Pega Systems Support

Bank of America
Plano, TX

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Bank of America
Plano, TX

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