6 hours

MPS Twinscan Generalist

Dallas, TX
  • Job Code
Company ASML

Job Title: MPS Twinscan Generalist

JobID: 12540-134116#10155196

Location: Dallas, TX, 75219, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

## Job Mission

As a Generalist you are the first point of contact for technical support for MPS US for ASML Systems in the field. You are responsible for reducing long downs in the region. You will do this by analyzing the technical information from remote systems such as BRES as you log in to machines around the world. Further, you will create a better future as a “technical conscience” during the Mature Product phase of the product life cycle. In all situations your first priority is to be an ambassador for safety.

## Job Description

As an MPS Generalist you will be the technical expert who analyzes and reports the impact of issues found during Hard down and re-occurring issues, parts usage, and skills needed. Monitors the progress of recovery actions and advises on identifiable risks. Helps to prevent known issues from re-occurring, securing lessons learned and by pro-active remote involvement on technical issues. Generalist will support first line CSEs and be the first point of contact for troubleshooting technical problems and involving other departments when needed. Deliver technical support to contribute to rapid solutions and containment of complex technical issues. Take proper actions to minimize impact on cycle time when issues arise. Involve additional help, from other departments (D&E;, IE, MF, SV, etc.), in cases where we are not able to solve the issue in time. Ensure adherence to proper escalation process. Manage the technical escalation, by ensuring that the right data is available and provide routine update to management and stakeholders. Prevent issues from re-occurring by ensuring proper issue resolution in cooperation with the responsible project leader. Pro-actively look at proposed upgrade scenario and identify missing items and potential bottlenecks. Participate in the New Product Introduction phase for new upgrade products and implement lessons learned from volume upgrades.
The Technical Support Generalist is available to backfill in the region from time to time and be open to support other ASML colleagues around the world via remote and onsite support. This may include occasional PAS escalations as well.
For this position to be successful we need a self-starter. 50-75% travel may be required, with limited time to prepare.

## Education

Bachelors Degree in a technical discipline such as Mathematics, Mechanical Engineering, Mechatronics, Electronics, (Applied) Physics or comparable or equivalent experience.

## Experience

Experience in a challenging environment with high tech products and complex production processes, preferably with trouble-shooting: analyzing problem, finding root cause and solution. At least 5-7 years’ work experience in analysis of complex problems. Extended experience with ASML metrology sequences. Engineers with at least 5 years relevant ASML experience are preferred

## Personal skills

Open for cultural differences. Pragmatic attitude, motivated, pro-active, self-driven and flexible. High sense of responsibility and devotion. Highly stress-resistant. Broad technical and business knowledge. Strong analytical ability and focus on problem solving. Good documentation skills. Good organizational skills. Good team player who is committed to the success of ASML. Good communication skills, verbal and written, in English.

## Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

* The employee is occasionally required to move around the campus.

* The employee may occasionally lift and/or move up to 20 pounds.

* May require travel dependent on company needs.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* Can work under deadlines.

* The environment generally is moderate in temperature and noise level.

* Must be able to read and interpret data, information, and documents.

* Can observe and respond to people and situations and interact with others encountered in the course of work.

* Can learn and apply new information or skills.

## Other Information

EEO/AA (W/M/Vets/Disability) Employer

*Location:* Dallas - TX, US

*Level:* Bachelor

*Experience:* 5-10 Experienced

*Available since:* 2017-09-17

*Functional area:* Customer Support

*Background:* Others - Technical

*Reference:* US03361


  • Engineering

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Dallas, TX

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