7 hours
2018-01-212018-02-20

Merrill Lynch Service Network Representative

Bank of America
Jacksonville, FL
  • Job Code
    bankofamerica-17078225JacksonvilleFL
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Company Bank of America

Job Title Merrill Lynch Service Network Representative

Jobid bankofamerica-17078225JacksonvilleFL

Location: Jacksonville, FL, 32232, USA

Description **Job Description:**



The Merrill Lynch Service Network (MLSN) - Asset Transition Services (ATS)/Financial Data Service (FDS) Client Service Representative is critical to providing service and support to Branch Offices regarding asset transfers into and out of the firm. As well, providing support to Branch Offices regarding Mutual Funds, Money Markets and Banking Products, Unit Investment Trusts, and Order Entry support for 99 Markets.



The role is key in managing daily business objectives including service level management and service quality standards enabling and ensuring positive client experiences. The role also supports the ATS Contra Line.



Responsibilities include but are not limited to: answering phone calls, providing training when necessary, handling escalated issues and providing personalized service.



**Required skills:**



+ Excellent interpersonal and oral/written communication skills

+ Knowledge of Microsoft Office products

+ Organizational and well-developed analytical skills

+ Professionalism

+ Bachelor’s Degree Highly Preferred

+ Industry Experience

+ Background in customer service

+ Complete 3-5 hours of Investing in You Training



**Posting Date** : 11/24/2017



**Location** :

Jacksonville, FL, JACKSONVILLE 1, 4800 DEER LAKE DR E,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Merrill Lynch Service Network Representative

Bank of America
Jacksonville, FL

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Bank of America
Jacksonville, FL

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