1 day old

Local Site Coordinator

Hillsboro, OR
  • Job Code
Company ASML

Job Title: Local Site Coordinator

JobID: 12540-128141#15796521

Location: Hillsboro, OR, 97123, USA

Description: ## Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

Within ASML, the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is Field Factory (FF) Department comprised of 3 separate groups which perform Installs, Relocations and Upgrades.

## Job Mission

Manage and keep track of complex field upgrades, relocations, installation activities, enabling the field teams to unlock the potential of ASML products for our customers. The CS FF Local Coordinator will interface with ASML Project Managers, Project Leads, Coordinators, FF engineers, and material handlers. The FF Local Coordinator will also have internal interface with local CS field offices as well as external interfaces with customers.

## Job Description

* As an ASML FF Local Coordinator you will be an FF ambassador at the local customer site.

* Prepare for Relocation, Install, and Upgrade SO’s with service coordinator. Communicate Service Order local WOW with the visiting FF team.

* Attend preparation calls, check for parallel actions on track/laser upgrade, discussion and plans for IRM work with customer

* Arrange pre fingerprint testing if applicable, provide machine configuration including patch level, machine non-conformances, current performance and/or open SO’s so that current machine status is clear to visiting team.

* Assist visiting team with BRES connection, local office work area, and wafer track process sheet for Metro tests.

* Instruct visiting team on dock access including path to fab access for parts/tooling delivery, cleaning requirements so as to not impact customer production or contamination levels.

* Instruct local team on local fab WOW including location of approved laydown areas in the fab, chemical storage area, location of housekeeping supplies, machine signage/barricade requirements, location of cleanroom entry areas, gowning procedures, and emergency exit locations.

* Assist visiting ASML teams with local badging requirements, assist with BRES access, fab phones, fab-tops, local safety training, office facilities (vender room, local office).

* Act as third party single point of contact (Zeiss, CYMER, Rigger, TEL… etc.)

* Work with the local CS, customer, on-site CSU coordinator and Veldhoven organizations to plan and make all necessary preparations for the on-time execution of the Install, relocation or upgrade.

* Assist other FF on-site CSU coordinators by facilitating their issues at the local site.

* During escalations, work with on-site CSU coordinators to support all plans for technical issues.

* Daily reporting of upgrade progress and issues to customers. Communicate executive summaries when requested to do so.

* Deal with fast changing circumstances and change plans accordingly.

## Education

* Bachelor’s degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, or Computer Science or equivalent experience preferred. Will consider Associates degree at a minimum.

## Experience

* Experience in a customer support department for high tech products. Photo-lithography, Electro-Mechanical or Ultra Clean Vacuum experience preferred.

* Engineers with 2-3 years ASML EUV or NXT `hands-on’ experience is preferred, project coordination kills a must!

## Personal skills

* Good team player who is committed to the success of ASML.

* Works well with cross cultural teams.

* Displays ownership and accountability for his/her personal actions.

* Take the lead during escalations, identifies gaps, and acts to correct the gaps.

* Self-sufficient in daily work, ability to prioritize activities in a fast paced and dynamic environment.

* Coordinate with a broad range of engineers to ensure the project makes progress.

* Good documentation skills using Microsoft Office, SAP and service order software.

* Good customer skills including active listening to their specific concerns, communicate ASML actions accurately, resolve their immediate concerns by being transparent and matching the urgency of their current needs.

* Communicate effectively with internal and external customers.

## Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

* The employee is occasionally required to move around the campus.

* The employee may occasionally lift and/or move up to 20 pounds.

* May require travel dependent on company needs.

* Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

* Can work under deadlines.

* The environment generally is moderate in temperature and noise level.

* Must be able to read and interpret data, information, and documents.

* Can observe and respond to people and situations and interact with others encountered in the course of work.

* Can learn and apply new information or skills.

## Other Information

* Flexibility to travel to other sites in region with short notice.

* This position may require “on call” duty depending on assignment.

EEO/AA (W/M/Vets/Disability) Employer

*Location:* Hillsboro - OR, US

*Level:* Bachelor

*Experience:* 0-2 Starter

*Available since:* 2017-08-23

*Functional area:* Planning & Logistics

*Background:* Others - Technical

*Reference:* US03316


  • Engineering

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