2 days old
2018-02-152018-03-17

Jr. Field Director

Informa
Alpharetta, GA
  • Job Code
    1075-143
Informa Careers

2/15/2018

Jr. Field Director

Tracking Code
1075-143
Job Description

Junior Field Director – Informa Research Services | Alpharetta, GA

 

Informa Research Services is currently seeking a Junior Field Director to join our Alpharetta, GA team. We are looking for a personable, sales-oriented individual who can engage with our shoppers on various projects.

 

Informa Research Services provides strategic direction through quality market research. We pride ourselves on accuracy, timeliness, customization, and service, are one of the top 50 market research companies in the U.S., and we specialize in the retail financial services industry.

 

The Junior Field Director will be responsible for scheduling, day-to-day follow up on projects, taking and returning mystery shoppers’ calls and email messages, looking for new mystery shoppers, exception payments, and quality checks. Candidates must have good problem-solving skills as well as a strong ability to multitask.

 

JOB RESPONSIBILITIES

  • Scheduling all assigned projects, including: initially scheduling shoppers when the project begins (either over the phone or through email), finding replacements for shoppers who are unable to complete a specific project, and making cold calls to fill a specific location if needed. The Sr. Field Director will provide the Junior Field Director with guidance on how to schedule shops. It is the Junior Field Director’s responsibility to communicate with the Sr. Field Director on a daily basis about the scheduling status. All shops need to be completed based on their set schedule given to the Junior Field Director by the Sr. Field Director.
  • On a daily basis, checking all active projects for the month when he or she comes into the office.
  • Answering shoppers’ important questions via calls and messages about their shops daily.
  • Receive daily phone calls from mystery shoppers concerning projects to help the shoppers’ schedule and accept shops, help them log into the mystery shop website, sign them up as Informa mystery shoppers, and answer other questions that pertain to the mystery shop.
  • Continue to expand Informa’s mystery shopping database and find new shoppers through Shadow Shopper and other mystery shopper websites. When all other shops have been scheduled, cold calls should be made to local churches, community centers, colleges, etc. in problematic areas, which will help expand the database. Cold calling and looking for ways to expand Informa’s database should be a continued effort.
  • Fill out all of the exception payment forms on a weekly basis and returning the form to the Field Director for approval every week.
  • Quality check the shops each afternoon that pertain to their projects. In the quality checking process, the Junior Field Director should be checking the completed shops for consistency, shopper fraud (such as living in another state), JFD resolutions, and repetition (giving the same answers).

 

KEY TASKS

  • Scheduling all shops on a monthly basis and ensuring that the shops are completed on time, by the deadline given by the Sr. Field or Project Director.
  • Daily email updates emailed to the Project Director and Sr. Field Director at the end of each work day, including the following information:
    • What shops were scheduled during the work day
    • What shops are left to be scheduled
    • What projects are completed
  • Being a team player and assisting other team members if requested to do so by the Project Director.
  • Punctuality and keeping the Project Director and Sr. Field Director updated on all projects by communicating and working closely with all members of the team.

 

To apply for this opportunity, please submit your resume, cover letter, and salary expectations.

 

About Informa:

 

Informa’s Business Intelligence (BI) division, part of the FTSE 100 Informa Group, provides specialist data, intelligence and insight to our customers, helping them make better decisions, gain competitive advantage and enhance return on investment.

 

BI has a valuable portfolio of digital subscription products, providing business critical intelligence to global, regional and niche communities within five core industry sectors: Pharma & Healthcare; Finance; Telecoms, Media & Technology; Maritime & Law and Agribusiness & Commodities.

 

Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.

Job Location
Alpharetta, Georgia, United States
Company Location
US Alpharetta 4080 McGinnis Ferry RD (30)
Position Type
Full-Time/Regular

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Categories

  • Financial Services

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Jr. Field Director

Informa
Alpharetta, GA

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Alpharetta, GA

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