2 days old
2017-12-122018-01-11

IAM Production Support Specialist

Bank of America
Addison, TX
  • Job Code
    bankofamerica-17066004AddisonTX
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Company Bank of America

Job Title IAM Production Support Specialist

Jobid bankofamerica-17066004AddisonTX

Location: Addison, TX, 75001, USA

Description **Job Description:**



• Extensive experience in driving Change and Release Management coordination plans between Operations and Engineering teams to ensure 100% Service Availability

• Identify opportunities to improve Change Management function to drive effectiveness & increase efficiencies.

* Experience with Process Improvement, Self Service Portals, and KPIs

• Migrate automated change/release execution processes from Engineering to Operations Team

• Responsible for administration and supporting SiteMinder R12 systems.

• Understanding in integrating SSO with externally hosted vendor (3rd party) applications using SAML ( specifically using Ping Identity Federation ).

• Experience in supporting CA Directory server.

• Experience in supporting complex PKI infrastructure.

• Should exhibit disciplined, process-driven and result oriented approach in daily activities.

• Act as L2 Production support specialist to guide other team members in troubleshooting Production issues when required.

• General knowledge and understanding of UNIX / Linux operating systems.

• Coordinate & Plan Disaster Recovery Exercises

• Demonstrates ability to work both as an individual contributor and in a global team environment.

• Open to handle on-call operations support in off business hours and in weekend on rotation basis.



Required Job Skills:



*College degree, specialized training, or equivalent work experience

• 5+ years hands on experience with Siteminder including R12, CA Directory server.

• 2+ years hands on experience in supporting PKI infrastructure.

• 4+ years hands on experience as an L2 support professional supporting Production issues with ability to provide quick turnaround solution

* 3+ years process improvement experience

* 3+ years experience with Change and Release management processes and tools

• Significant experience in analyzing logs and identifying problems with authentication and authorization.

• Familiarity with common Unix and Windows utilities, diagnostic and monitoring tools.

• Experience in troubleshooting issues for Siteminder web agents configured with various web servers on Unix and Windows environment.

• Scripting experience with Perl, Shell and/or Java.

• Excellent verbal and written communication skills

• Working experience with various monitoring tools like Splunk, Introscope and Sitescope.

• Exposure to Incident, Change, and Problem Management Tools like ITSM Remedy and/or Maximo



Desired Job Skills:



**Posting Date** : 09/26/2017



**Location** :

Chicago, IL, 135 S LA SALLE ST (IL4135),

Charlotte, NC, 201 N TRYON ST (NC1022),

Addison, TX, BUILDING I, 16001 N DALLAS PKWY,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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IAM Production Support Specialist

Bank of America
Addison, TX

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Bank of America
Addison, TX

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