7 hours
2017-12-102018-01-09

GWIM Senior Operations Representative

Bank of America
Pennington, NJ
  • Job Code
    bankofamerica-17046679PenningtonNJ
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Company Bank of America

Job Title GWIM Senior Operations Representative

Jobid bankofamerica-17046679PenningtonNJ

Location: Pennington, NJ, 08534, USA

Description **Job Description:**



Processes routine/standard transactions according to established procedures and prescribed



Processes in support of GWIM Operations. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. May provide advice and assist



with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Generally 1 year or more experience is preferred.



**Job summar** **y:**



Processes routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. May provide advice and assist with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Generally 1 year or more experience is preferred.



**Line of Business Job Description:**



Resolves emerging affluent requests for the Customer Accounting team. Responsibilities include processing financial service requests received in a timely fashion and responding to inbound telephone calls via the ML Service Network for Customer Accounting and Fed Fund service lines. The candidate must be willing to learn and process various products, services and write procedures. The candidate must be willing to be multi-functional and will be required to assist in participating in special projects and assignments as needed. Ensures all delegated tasks are forwarded to management within established time frames.



**Qualificatio** **ns:**



+ Candidate must have at least one year experience in Customer Service.

+ Candidate must possess proven decision-making skills, ability to effectively manage risks, strong interpersonal skills and flexibility within a changing environment.

+ Well-developed organizational and analytical skills.



**Posting Date** : 06/30/2017



**Location** :

Pennington, NJ, HOPEWELL BLDG. 5, 1500 AMERICAN BLVD,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 37.5



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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GWIM Senior Operations Representative

Bank of America
Pennington, NJ

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GWIM Senior Operations Representative

Bank of America
Pennington, NJ

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