Less than 1 hour

GWIM Senior Operations Representative

Bank of America
Jacksonville, FL
  • Job Code
Company Bank of America

Job Title GWIM Senior Operations Representative

Jobid bankofamerica-17076122JacksonvilleFL

Location: Jacksonville, FL, 32232, USA

Description **Job Description:**

Wealth Management Banking Support (WMBS) serves as a “virtual financial center” providing friendly touch points for Advisory bankingrequests/inquiries. Role will serve as dedicated phone/processing support for Advisory for all Bank of America product/servicemaintenance/inquiry.

Processes routine/standard transactions according to established procedures and prescribed processes in support of GWIM Operations. Daily responsibilities will consist of processing service requests for banking products. Provides quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers and clients. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor. Generally 1 year or more experience is preferred.

**Required skills:**

+ Proficient PC skills including Microsoft Office applications

+ Communicate effectively including excellent listening skills and professional phone/email etiquette

+ Ability to manage outbound calls to internal and external clients as a part of the problem resolution process

+ Demonstrate a proven ability to navigate multiple systems simultaneously

+ Capable of multitasking and working efficiently in a high productivity/call volume environment

+ Excellent organization skills; ability to prioritize and handle multiple client requests always exercising sound judgment

+ Proven history of effective ownership and accuracy

+ Possess the ability to work independently while effectively managing and finding resolution to complex situations

+ Maintain current knowledge of Bank of America products, policies, and services while keeping abreast of regulations and mitigating risk

+ Exhibit professionalism in all situations

**Desired skills:**

+ College degree preferred

**Posting Date** : 11/17/2017

**Location** :

Jacksonville, FL, JACKSONVILLE 2, 4802 DEER LAKE DR E,

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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GWIM Senior Operations Representative

Bank of America
Jacksonville, FL

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Bank of America
Jacksonville, FL

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