3 hours

CTI Developer

Bank of America
Jacksonville, FL
  • Job Code
Company Bank of America

Job Title CTI Developer

Jobid bankofamerica-17075476JacksonvilleFL

Location: Jacksonville, FL, 32232, USA

Description **Job Description:**

The role of the Call Routing configurator is to develop, integrate and support enterprise CTI solutions in a diversified technology environment. This includes, but is not limited to, development and production support of Genesys CTI applications, Contact Center voice platforms (e.g., Avaya Call Manager), and adjunct technologies such as Virtual Hold.

Required Skills

• Minimum 5+ years Genesys technical, hands on experience with focus on various Genesys technologies & solutions

• Previous experience with Genesys Routing (Composer/ORS)

• Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML)

Desired Skills

• Specialist in a minimum of 5 Genesys products (i.e. Framework, Conversation Manager, Composer/ORS, SIP, Outbound, GVP, etc.)

**Posting Date** : 11/13/2017

**Location** :

Jacksonville, FL, JACKSONVILLE 2, 4802 DEER LAKE DR E,


- United States

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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CTI Developer

Bank of America
Jacksonville, FL

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Bank of America
Jacksonville, FL

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