1 hour

Credit & Collections Specialist

Cincinnati, OH 45236

Account Receivable/Collections Specialist


Position Summary

Serves as a focal point for all aspects of the collections side of the cash flow process; timely collection of accounts receivable, resolving customer billing problems and reducing accounts receivable delinquency in a professional and timely manner.


Essential Functions

  1. Prepare and analyze aging report for assigned accounts each week.

  2. Make daily collection calls, negotiating with past due accounts & sending follow-up inquiries.  Demonstrated professional demeanor

  3. Work with other credit department and business unit personnel to investigate and resolve any discrepancies.

  4. Enforce payment terms.

  5. Research and resolve customer inquiries/disputes as requested by customer. Follow up until resolved

  6. Accurately records information about financial & payment status of customer account(s) and documents all collection efforts.


Skills & Abilities

  1. Must possess strong ability to create professional business relationships and maintain account relationships while effectively managing all past due account balances within assigned area of collection.

  2. Attention to detail and high level of accuracy.

  3. Excellent listening, verbal and written communication skills.

  4. Ability to multi-task, prioritize and meet assigned deadlines.

  5. Demonstrating business acumen, cross functional competence, excellent interpersonal, analytical, and organizational skills.

  6. High integrity and ethical standards

  7. Demonstrated ability to problem solve negotiate and reason.



  • Minimum of high school education. 

  • 25+ years accounts receivable collections and general accounting experience.

  • Prior Business to Business collections experience is strongly preferred.

  • Demonstrated and comprehensive knowledge in Microsoft Office suite (Word, Excel, Outlook) intermediate to advanced skill

  • Proficient knowledge of collections software.

  • Criminal background, reference verification, and credit evaluation is required for this role.

PatientPoint is the trusted innovator of patient and physician engagement solutions at the point of care. For 30 years, PatientPoint has delivered positive outcomes for patients, providers and sponsors with its award-winning health education and innovative technologies. From primary care to specialty practices, urgent care clinics to hospitals, PatientPoint offers a comprehensive communication platform that provides patient engagement solutions across care settings. Learn more at www.patientpoint.com



  • Accounting
  • Healthcare

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Credit & Collections Specialist

Cincinnati, OH 45236

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Credit & Collections Specialist

Cincinnati, OH

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