2 hours
2017-12-132018-01-11

Client Services Executive - Agribusiness

Informa
  • Job Code
    982-143
Informa Careers

9/7/2017

Client Services Executive - Agribusiness

Tracking Code
982-143
Job Description

Informa is currently looking for a Client Services Executives to join our Agri Intelligence Client Services team. This is an excellent opportunity to employ your support and customer services experience in a B2B environment where you can gain a breadth of experiences and develop your skills within a dynamic and challenging environment.

 

Reporting into the Head of Client Services for Agribusiness Intelligence, the successful Client Services Executive will be responsible for providing a first class account support service to our client base. This will include understanding clients’ needs and support requirements and building account support plans which includes the running of online and face to face product demonstrations and training. They will work closely with internal stakeholders including Sales, R&A and wider Product teams to ensure client satisfaction and facilitate meetings between clients and internal stakeholders to ensure that client renewal calendars are adhered to.

 

Key responsibilities & activities 

  • On-board and initiate new and renewing clients through welcome calls, user initiation, user training, usage reviews and client feedback.
  • Provide account customers with tools needed to drive exposure and usage of the product within their organizations. This includes collateral such as emails, branded microsites and brochures (produced by marketing).
  • Ensure key enhancements to the product or service are communicated to all users, through emails, web-based training and personal calling
  • Provide timely communication to clients ensuring that they are kept fully updated of specific activity to minimize negative impact to their business.
  • Capture and feedback client requirements into the business representing the voice of the user on all divisional developments
  • Ensure clients see full value in our services
  • Record all client interactions in Salesforce.com
Required Skills

 SKILLS & COMPETENCIES

  • A self-starter with a commercial focus
  • Ability to articulate complex solutions in a simple and coherent manner
  • Strong inter-personal and communication skills
  • Outgoing, confident and engaging
  • Self-critical and able to take on board advice and constructive criticism
  • Strong presentation skills
  • Demonstrable experience in B2B Client Relationship Management, with a proven track record
  • Experience using online application sharing software e.g. Webex, Lync
  • Detailed knowledge of Microsoft Office applications
  • Experience with CRM tools
Job Location
Hong Kong, , Hong Kong SAR China
Company Location
HK Hong Kong Connaught Road (11)
Position Type
Full-Time/Regular

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Categories

  • Marketing

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