1 day old
2017-12-122018-01-11

Application Production Support/Client Management

Bank of America
New York, NY
  • Job Code
    bankofamerica-17067440NewYorkNY
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Company Bank of America

Job Title Application Production Support/Client Management

Jobid bankofamerica-17067440NewYorkNY

Location: New York, NY, 10176, USA

Description **Job Description:**



**Position Title:**



Application Production Support/Client Management



**Job Description:**



Position is a technical support associate for a number of financial systems.



**Responsibilities:**



+ Provide application support to global users of various Sales and Research applications including onsite support in One Bryant Park

+ Conduct and host application training sessions either 1x1, group/classroom or WebEx sessions.

+ Gather feedback from users and assist in marketing new features/applications.

+ Work closely and collaborate with the global support team as well as the development and business analysis teams.

+ Generate various reports for business and/or technology stakeholders.

+ Escalate issues to upper management and the required support teams.

+ Generate, analyze and publish support metrics to business and technology management for their review.

+ Work with key business and technology stake owners to help provide updates and resolve issues.

+ Incident management – logging incidents in a tracking system and prioritizing them.

+ Maintain relationships with the development team, vendors, and other internal support teams.

+ Escalate problems and make enhancement requests as necessary.



**Technical skills:**



+ Knowledge of Windows, MS Office

+ Knowledge of SQL, SharePoint, and CTI a plus.

+ Strong technical background with an ability to work across different technologies Oracle /SQL and additional programming language a plus

+ CTI experience a plus (Covergence/ACME)



**Soft Skills:**



+ Strong analytical skills and well verse with problem resolution.

+ Great project management and good communication skills.

+ Ability to multi-task.

+ Great interpersonal skills.

+ Ability to follow-up on work and open items.

+ Ability to work independently.

+ Should work well under pressure.



**Posting Date** : 10/03/2017



**Location** :

New York, NY, 222 BROADWAY (NY3222),

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



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Application Production Support/Client Management

Bank of America
New York, NY

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Bank of America
New York, NY

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